job description

: Our Process Associates (Proctors) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process. The Responsibilities:

• Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules
• Serve as a liaison between Operations sta and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
• Log Active Interventions so they can be reported on at a Company level
• Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
• Interviewing test takers with required documentation
• Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
• Supervise the examination for the entire period and document the same in the database.
• Participate in weekly review meetings.
• Report technical issues during the exam to the technical support team
• Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.

Additional Position Information:

• Onsite
• Location: Nacharam
• Core Hours: Rotational - Night Shifts
• Core Days Worked: 5 Days
• Shift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement.

Desired Attributes:

• Excellent verbal and written communication (English required)
• Ability to communicate eectively with customers and employees
• Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
• Ability to be responsive and adept at problem-resolution and critical thinking
• Ability to achieve positive satisfaction results from customers and employees

The Benets:

• Competitive Pay
• Two way Cab Services (Selective regions)
• Healthy work Culture
• Career Growth Opportunities
• Learning and Development Opportunities
• Company Sponsored Health Insurance
• Referral Award Program
• Free Food (Lunch, Dinner & Breakfast)