Process Associate, Customer Care- Connect.in

Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

Responsibilities

Support one of the financial institution by providing outstanding Customer Service Experience to their existing Clients

Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution

Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance

Customer Service for American consumer banking

Use of CRM tools & collecting/documenting detailed information

Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries

Qualifications we seek in you

Minimum Qualifications / Skills

At legal age by the time of application

High School / Senior High School graduates are accepted, College graduates are preferred

Ability to perform in a fast-paced and high volume service center

Ability to multi-task alongside compliance to the process

Shall pose no challenges in adhering to work schedules

Flexible to work in any schedule

Excellent data entry skills

Detail oriented

Preferred Qualifications/ Skills

Able to demonstrate understanding while improving chance to create rapport with the customer

Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards

Displays excellent English oral and written communication skills - using accurate grammar with smooth flow

Displays excellent problem solving and decision-making skills

Proficient computer skills and attention to detail

Significant months of experience in the phone customer service field is desired

Negotiation and analytical skills

High level of integrity

Ability to multi-task

Role: Customer Success Associate,

Industry Type: IT Services & Consulting,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Process Associate Analytical skills Purchase Diversity and Inclusion Credit cards consumer banking Customer service professional services Data entry CRM

PHPGit

NA

Similar jobs

Autope Payment Solutions

Experience: 0 to 1 years

Recruiter

Jaipur | NA
Posted On: 08-01-25

job description

As a Recruiter at Autope Payment Solutions Limited, you will be an integral part... Expand

NA

Experience: 3 to 0 years

Social Media Intern

Jaipur | NA
Posted On: 04-01-25

Description

We are seeking a Social Media Intern who will help us plan, execute... Expand

NA

Inca Infotech Technologies

Experience: 0 to 1 years

Hardware Engineer

Jaipur | NA
Posted On: 04-01-25

Required experienced Computer Hardware Engineer with knowledge of installation & troubleshooting of Win 10, Networking, Troubleshooting... Expand

NA

Experience: 6 to 0 years

HR Intern

Jaipur | NA
Posted On: 04-01-25

Description

Key Responsibilities:

Assist in Recruitment:... Expand
NA
View Job

Experience: 0 to 1 years

Process Associate, Customer Care

Jaipur | NA
Posted On: 25-12-24

Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform... Expand

NA

India Business Ventures

Experience: 0 to 1 years

Business Development Executive

Jaipur | NA
Posted On: 23-12-24

- Handle international customer calls
- Resolve customer queries and concerns
- Meet sales and customer satisfaction targets
-... Expand

NA

Experience: 0 to 0 years

Freshers- Be / MCA / BTech (Computer Science)

Jaipur | NA
Posted On: 18-12-24

Must have a degree of BE / B.Tech / MCA / MSC / ME / M.Tech.
Flexible enough to adapt skill set of upcoming technologies.
Good... Expand

NA

Mathionix Technologies

Experience: 0 to 1 years

Business Development Executive

Jaipur | NA
Posted On: 18-12-24

Post: Business Development Executive- IT Sales

Location: Jaipur (On site)- Full... Expand

NA

Accenture
Experience: 0 to 1 years

Procure To pay Operations New Associate
Jaipur | NA
Posted On: 17-12-24

Skill required: Procure to Pay - Payment Processing Operations

Designation: Procure to Pay Operations... Expand
NA
View Job

Accenture
Experience: 0 to 1 years

Procure To pay Operations New Associate
Jaipur | NA
Posted On: 17-12-24

Skill required: Procure to Pay - Invoice Processing

Designation: Procure to Pay Operations New... Expand
NA
View Job