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Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?
Then, is the right place for you to explore limitless possibilities.
Job
Summary:
To bring industry knowledge, process expertise , world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value .
To work with leading Utilities clients, maj or customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges
Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
Lead and support large CIS implementation projects in functional capacity , leveraging Utilities domain knowledge and tool experience.
Work requires travel to client site for project work across geographies
Key Responsibilities:
Functional Expertise:Transmission & Distribution (T&D), Retail, Smart Grids, AMI, Grid Operations, Field Operations, System Planning, Asset Management, Enterprise Transformation, Analytics, OT cybersecurity
Experience in T&D Systems especially in Schneider, ABB, OSIsoft / OSI Pi / Televent
W ork independently on defining solution for complex projects or contribute to solution of a program
S pecialize d in a technology/domain/functional competency area and prepare a road map for the competency/ T&D industry segment in form of competitive service offerings
G et involved in practice reusable component inventory and knowledge management.
G et involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities.
Program manage ment of large, complex business programmes to deliver digitally enabled solutions
Drive Business Readiness and Deployment activities for region(s)
Identify opportunities by farming existing relationships and growing new networks
Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis
To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long-term solutions
To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance
Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)
Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.
Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.
Relationships:
Reports to: Resources- Sr. Management and/or Client Leads
Supervises: A global team spread across various nodes
External Relationships: Clients, Third party vendors, suppliers, agencies
Qualifications:
Education: BE/MTech [Electrical Engg ], MBA (Tier 1) -Not Mandatory , Relevant accreditation for Utilities industry
Technical certifications : Would be advantageous , not mandatory:
IS Utilities, SAP Certification (Would be an advantage)
SAP ISU CRM / Oracle CC&B related experience
IBM Maximo Asse t Management
SCADA Certification Siemens/ABB/Honeywell/Schneider etc. (Would be an advantage)
Experience of Python, R etc. would be an advantage
ICS Security Certification would be an advantage
Work Experience: 1 + years of experience of working in Retail Utilities Customer Solutions (CIS/CRM) or Grid Operations with knowledge of operational technology systems ( any of following systems - SCADA, EMS, A DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS , DERMS and GIS ) and some experience in Field Operations, Planning and Management with exposure to areas such as application of Analytics, Mobility and Cloud technologies in Field Operations, System Planning, Microgrid Planning, Asset Management, Predictive Analytics and Reliability Centered Maintenance
1 + years of experience in Utilities industry
Work Requirements: Extensive travel depending on geographical span
Language Requirements : English (Mandatory)
German ( Mandotory ) Required B1 and above (B2/ C1/C2) level
Qualifications
Knowledge and Skill Requirements:
Core Skills: [Good to have]
K nowledge in Utilities industry with core expertise in Transmission & Distribution including Grid Operations, Field Operations, Smart Grids and AMI
Ability to assess Value Potential of a T&D transformation program and ability to architect the value proposal
Blend of Utilities Industry and Consulting (and Technology if possible)
Exposure to International Utilities clients (including onshore client facing consulting work experience)
Exposure to innovation - IoT, Cyber Security, Digital, Advanced Analytics, Mobility, Distributed Energy etc.
Process Transformation:Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status.
Deep Process Expertise:Transmission & Distribution, Grid Operations, Smart Grids, Analytics, Process Automation, Field Operations, System Planning, Microgrid Planning and Asset Management
Extensive System Exposure:H ands on experience of working with T&D systems especially OSI Soft/ PI/ Tele vent ( exp in the following systems - SCADA, EMS, A DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS, DERMS and GIS)
Sound knowledge of the regulatory intricacies with experience in driving initiatives to meet compliance requirements such as CAPEX plans, grid predictability and grid reliability is preferred
Program Management:Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholder groups and execute on-time and on budget
Programme management experience and track record of successful delivery of large, complex programmes
Good knowledge and experience in Digital & System Integration projects
Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis
Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership
Active role in the identification of opportunities by farming existing relationships and growing new networks
Change Management:Involves coaching and/or training personnel
Ability to work independently with minimal supervision and lead global distributed teams
Good understanding of Utilities Retail business processes in mature markets
Functional experience in large CIS/CRM implementation projects.
Good understanding of the Utilities Retail application landscape .
