Experience:
Preferably have around 7-10 years of ALM / Polarion Support experience with minimum 2 years supporting a customer production instance.
Engineering degree or equivalent experience from a reputed university
English proficiency and the ability to produce clear documents are required. Outstanding analytical, communication, and organizational abilities
Ability to communicate complex technical concepts clearly and effectively
Contributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situations
Focusses on mentoring others to improve technical delivery & support across the business, proactively sharing knowledge to transfer expertise
Understands common software development principles and lifecycle
Ability to quickly adapt to a changing environment
Roles and Responsibilities:
Tackle Customer tickets on the application
Apply patches on Test, UAT and Production Server
Document root cause analysis of issues
Communicate with users on issues
Co-ordinate with Internal team.
Provide workarounds to issues
Work in shifts to support 24x7 customers
Willing to work on call basis during any holidays.
Develop Knowledge Management database for solved issues
Mandatory Skills:
Polarion installation & Configuration
Preferably possess Siemens ALM Polarion solution skills to do Polarion installation in clustered environment, configuration, and troubleshooting.
ALM/Polarion triaging with strong analytical, systematic problem solving and troubleshooting skills.
Working experience with web applications, client-server architecture
Strong analytical and trouble shooting skills
Has a systematic way to solve problems
Should be able to perform root cause analysis and arrive at the right solution
Excellent verbal and written communication skills
We require a Good Team player, learning attitude - willing to learn new things
We need a candidate with Basic Linux and Windows Operating System knowledge
Good to Have Skills:
Ability to automate some of the tasks
Scripting knowledge would be useful
Polarion implementation / customization experience
DBA knowledge on PostgreSQL
Knowledge of cloud-based hosting & Knowledge of AWS
Good understanding & knowledge of ALM processes
Working experience with ALM or Requirements Management or Test Management applications
Experience / knowledge with Apache Lucene
Technical competence required in Polarion ALM is helpful, however experience with competitive solutions such as Jira, IBM Rational Doors etc. (may be considered)
Working experience with Git / SVN.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
