- Have work experience in service now, Intergrations, CMDB

ITSM

1)Guide team development efforts towards successful project/Sprint delivery

2)Diagnose and fix complex technical issues

3) Explore and develop new technical skills to resolve issues/business requirements, as appropriate

4) Regularly conduct peer reviews and ensure that the team updates and creates Knowledge Articles (KAs) that comprehensively cover all relevant technical aspects

5) Collaborate and communicate effectively with team members, Business Analysts, SIT team, and client stakeholders to ensure that projects/sprints are delivered on schedule with high quality standards

Analyzes, designs, programs, debugs, and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs

Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps or desktop applications products

Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications

Completes documentation and procedures for installation and maintenance

May interact with users to define system requirements and/or necessary modifications

Models and applies software engineering methods and techniques to the design, development, evaluation, integration, qualification and/or support of complex products, tools or technologies in one or more areas of expertise

Often assumes technical and project leadership roles

May function as a consultant or researcher

May manage schedule, quality and technical solution on assigned projects in coordination with project leadership

May overs schedule, quality and technical solution performance of staff