Job Purpose:

The job holder will have in-depth knowledge of their technical domain allowing them to lead technical analysis, specification, estimation, development, coordination, implementation and support of environments and infrastructure. The job holder will have sound experience and knowledge of capacity management related to infrastructure

The person will be a key SME in Client digital providing strong technical leadership to the digital development teams, projects, and programmes.

Accountabilities & Activities:

• Demonstrable experience of complex IT environment management for application development.
• Accountability for delivery non-production technical environments in a complex IT Ecosystem supporting digital
• Own and plan releases, deployment pipelines, coordination of environments ensuring each deployment is supported and stable.
• Sign off environment maintenance activities, change activities and non-production releases.
• Writing up and maintaining the technical/infrastructure architecture.
• Responsible for the strategic planning of the IT landscape to meet future capacity requirements.
• Broad range of troubleshooting experience related to releases, infrastructure, application servers etc.
• Maintain environment inventory and environment related processes.
• Work in close coordination with project managers & test team to ensure environment refreshes and outages are well planned without detriment to the application delivery.
• Manage and approve environment deployment requests so that approved and aligned releases are moved across higher environments
• Defining merging and testing strategy after each release so that BAU is not affected.
• Develop and plan patching, upgrade plans for the environments with support from your DevOps team.
• Can spot problems prior to formally raised issues as they arise throughout the lifespan of a project.
• Drive improvements through DevOps practices and technical documentation.
• Take ownership of maintaining and expanding environment standards
• Takes ownership for resolving domain specific related problems, which directly or indirectly impact on operational services or development activities.
• Become the point of contact for technical and domain specific support for other teams supporting digital application developments release process.
• Establish and maintain credibility and working relationships with other teams within Client, being an ambassador for Digital IT within the business community, supporting a customer service culture.
• Strong technical lead that leads by example and mentor junior members of the team
• Management responsibilities for junior members of the team.
• Key technical SME to align Clients digital transformation objectives with its current technology estate whilst suggesting, improving the estate.

Experience, Qualifications and Training:

Knowledge and experience of a broad range of technologies or expert in a single technology, including:

• Sound knowledge of infrastructure, servers, complex ecosystem.
• Background in integrated services
• Azure, AWS deployment experience
• GIT, Azure Devops, TeamCity, Octopus, and other deployment tool experience is necessary.
• Strong communication skills, good team leader, player.
• Essential experience in code branching, merging to support releases.
• Essential experience of troubleshooting, reporting, fault resolution is required
• Experience of working in Azure DevOps alongside mixed teams including contractors and outsourced vendors.
• Other experiences of API, Apigee, CRM, ForgeRock, Logic apps is highly desirable.
• Experience with cross platforms like Swift, CRM and other environments
• Experience of working in agile delivery methods.
• Continually develop, suggest, and deliver environment improvements.