Technical Support Specialist

XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.

We are currently seeking a Technical Support Specialist to join our team supporting customers.  Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment.  A solid foundation in technical support involving production print or web/email is an ideal background.  Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.

Job Responsibilities

• Assist customers by troubleshooting software at a highly professional level 
• Analyze and identify symptoms of a problem to provide an end-to-end solution
• Consult customers with data/web/design workflow and implementation
• Maintain up-to-date knowledge of software and resources
• Provide guidance to fellow team members as a subject matter expert

Job Requirements

• BA in Computer Science, Management Information Services, or equivalent experience required
• At least 4 years of experience in a Technical Support field, troubleshooting software problems
• Variable Data Publishing (VDP).  Subject matter expert with hands on experience with a VDP software solution.  For example, XMPie
• Experience implementing, deploying and troubleshooting PURL and email campaigns
• Solid troubleshooting and research skills across multi-platform desktops and servers
• Proficiency installing and configuring software in Windows Server and MS SQL Server environment
• Familiarity with Adobe Creative Suite (CC)
• Great customer service skills and a willingness to learn
• Highly developed verbal and written communication skills in English
• Ability to work both in a team environment and independently
• Discipline to be self-motivated and self-directed when necessary

Desirable Qualities

• Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
• Database creating and executing T-SQL
• Code development experience and education