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What would you do? Process tickets from tool for spare parts deliveries, ensuring timely communication of Estimated Time of Arrival (ETA) to final customers via the ticketing tool
ETA Coordination:Work with logistics and expediting teams to collect accurate delivery timelines and relay updates to customers promptly.
VOR (Vehicle Off Road) Management:Prioritize VOR cases, ensuring urgent handling of parts to minimize vehicle downtime, with regular updates on internal systems.
Parts Allocation:Manage the allocation of spare parts from warehouses, coordinating with inventory teams to dispatch parts from optimal locations.
Issue Resolution & Reporting:Address supply chain delays, maintain accurate records of delivery status, and provide timely updates to both customers and internal teams
Liaising with customers, suppliers, and distributors.
Work closely with client and address risks/queries independently.
Generate client required reports and agreed frequencies.
Work closely with leads to understand their supply chain goals. To align business requirements with systems and process solutions that ensure overall objectives are met.
Provide Root cause analysis, What if analysis in the domain of PO placements/On-Time delivery/Inventory Planning/Exception Management
What are we looking for?
Written and verbal communication
Ability to establish strong client relationship
Ability to meet deadlines
Negotiation skills
Ability to perform under pressure
Roles and Responsibilities:
In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts
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