Skill required: Employee Services - Customer Care


Designation: HR Service Delivery Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Language - Ability:Spanish - Expert


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.


What are we looking for?

Adaptable and flexible

Problem-solving skills

Detail orientation

Results orientation

Strong analytical skills

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts


Qualifications
Any Graduation

Key Skills

Skills highlighted with ‘‘ are preferred keyskills