What you get to do in this role:

• Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)

  Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management

  Help personalize and humanize the customer experience while at the same time accomplishing future business scalability

  Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication

  Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey

  Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers

  Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery

  Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies

  Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape

  Participate in User Acceptance testing and recommend improvements.

  Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.
  
  Qualifications

To be successful in this role you have:

• 5+ years experience working with enterprise selling processes and experience with corresponding SaaS and Sales metrics.

  Experience definin