Technical Support Executive- Connect.in

Description.Developerof a community platform designed to provide small and marginal farmers of India with better access to the market.

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job description

As a technical support executive, you ll be monitoring and maintaining the software within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you ll be the first person employees will come to.

Tasks can include installing and configuring software, diagnosing software faults and solving technical problems, either over the phone or face to face.

Technical Support Executive Job Responsibilities

Working with customers/employees to identify software problems and advising them for solution.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about software.
Logging and keeping records.
Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves.
Redirect problems to appropriate resource.

Location: Rajkot, Gujarat
Position: 02
Experience : 6 months 2 years (Freshers allowed)
Technical Skills : Working with customers/employees, identify software issues, ability to resolve client queries, etc

Role: Technical Support - Voice / Blended,

Industry Type: IT Services & Consulting,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Technical Support Executive Technical Support Monitoring

PHPTechnical Support

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