Associate Technical Analyst | Rajkot
Hanumangarh | NAPosted On: 04-01-25job description
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Installing applications in IIS and setting up and updating SQL Server database.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until theyve solved technical issues.
- Provide prompt and accurate feedback to customers.
- Refer to internal databases or external resources to provide accurate tech solutions.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports
Full Time, Permanent
DBA / Data warehousing
Education
Any Graduate
Any Postgraduate
PHPSQLScalaData WarehousingTroubleshooting 
