Hiring MIS specialist @ ICICI LOMBARD GENRAL INSURANCE - Vashi

Roles and Responsibilities:

• Prepare MIS reports using Excel to track key metrics and provide insights for business improvement.
• Design visually appealing dashboards and reports using graphic designing skills to effectively communicate data findings.
• Collaborate with cross-functional teams to identify areas for process improvements.
• Develop expertise in MIS Excel, including report preparation, analysis, and presentation.
• Experience in MIS Management, preferably in contact centres with at least 400 employees.
• Experience with MIS in preparing weekly or monthly Reports for an agents, manpower calculation.
• Should have a knowledge of various methods performance tracking, reporting Demonstrated strong analytical skills,
• Hands on with Excel formulae, Power point and MS Office.
• Data Management for Call Center Candidates with prior working knowledge on Tableau would be given preference.
  

Desired Candidate Profile :

• 3+ years of experience in Call Center Operations or related field.
• Strong proficiency in MIS Reporting, Excel Report Preparation, Graphic Designing, and Mis Excel.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy and attention to detail.
• Graduation Mandatory
• Good Communication in English
• Expert in Excel
• Added Advantage if from Service Call Center background
  

Designation : MIS Executive

Shift Timing: General shift (9.30 hours)

Week Offs : 5 DAYS WORKING 2 DAYS OFF

Interested candidate can contact on below mention contact details -

Ankita Soni - 8655486700 (Call / Whatsapp)

Regards,

Ankita Soni

Human Resource