1. Customer Communication:

Contact current and potential clients to inform them about products and services.

Answer inquiries regarding the company and its offerings.

2. Customer Engagement:

Understand customer requirements through effective questioning and close deals.

Handle grievances to preserve the company's reputation.

3. Sales & Support:

Comprehend customer needs and engage in soft/cross-selling of available products.

Go the extra mile to meet sales quotas and facilitate company sales.

4. Collection and Assistance

Send reminders to customers regarding their EMI, persuading and educating them to make timely payments.

Analyze customer Days Past Due (DPD) and assist in collecting pending amounts through effective calls using Promise to Pay (PTP) and digital methods.

5. Lead Generation:

Generate leads from various sources to develop new business.

Support marketing activities and cold calling.

6. Relationship Building:

Develop and maintain positive working relationships with clients.

Establish and nurture business relationships with prospective customers in the assigned territory.

7. Appointment Setting:

Book appointments for the field sales team, focusing on high-quality leads.

8. Customer Information:

Interact with customers, providing information about company products and services.

9. Data Management:

Maintain and update the customer database.

Keep records of all sales calls and note valuable information.