Walk-In Drive -VC-Officer Customer Care
Posted On: 19-11-24
job description
:
Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time.
Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems
Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time
Other Operational Activities
Not Disclosed
21st November , 10.30 AM - 4.00 PM
HDFC Bank LTD. 4th Floor, Phone Banking, MIT Marathon Building, Bund Garden Road, Pune - 411001
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