UX Researcher- Connect.in

IBM India Private Limited is the Indiansubsidiaryof IBM. [3] It has facilities in Ahmedabad, Bengaluru, Bhubaneshwar, Chennai, Coimbatore, Delhi, Gurgaon, Hyderabad, Kochi, Kolkata, Mumbai, Noida, Pune, Mysore and Visakhapatnam. Between 2003 and 2007, IBM's head count in India has grown by almost 800%, from 9,000 in 2003 [4] to nearly 74,000 ...

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Introduction

Your Role and Responsibilities
As a User Experience Researcher working on IBM, you'll work with our interdisciplinary design teams, product management, and development stakeholders to plan, execute and deliver user research projects/activities with a goal of better understanding users' needs and pain points, and to help our design and development stakeholders craft simple, delightful experiences for our users.

The world of Application Modernization is incredibly complex and layered, and it is rich with opportunities for design concepts, unique interfaces, and data visualizations. You'll play a key role in building experiences that help our customers ensure they get the most out of their application, including management, run, modernization and more.

You'll be responsible for leading user research to guide project strategy, design direction, and release content.
You'll translate research findings into actionable recommendations to help designers iterate and craft simple and delightful experiences.
You'll help develop comprehensive research strategies and assist in evolving our research techniques and tools.
Lead teams in design thinking and agile methodologies. Design and conduct user research to gather insights for new product and concept developments

Identify the best research method based on goals and resources
Responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research
Employ a variety of user testing methodologies to reveal actionable customer insights
Comfortable working with data, from gathering and analysis through to design and presentation
Model insights gained from user research into formats to enhance organizational understanding of our users- such as personas and user journey maps
Collaborate with cross-functional team to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
Present findings and related design/business recommendations and customer insights to stakeholders
Promote user centered design principles and best practice across the organization
You'll work with a highly motivated and skilled design team passionate about the outcomes they design and deliver to our users.

Required Technical and Professional Expertise

8 + years of experience with Design Thinking and workshops
Excellent communicator with strong interpersonal skills, confident working within a cross-functional team and various levels
Pragmatic and adaptable with the ability to deal with ambiguity and effectively manage through conflict
Experience conducting user interviews, developing and conducting usability testing session
Experience analyzing both quantitative and qualitative data to produce UX recommendations
Ability to communicate user needs-based rationale to senior stakeholders, and act as a persuasive advocate for those needs
Interest in areas such as customer service, product and service design, and AI
Portfolio of recent and relevant examples of hands-on experience

Preferred Technical and Professional Expertise

Experience with IBM Design Thinking and workshops
Expert-level design research skills
Experience with IBM-preferred research tools, including Alchemer, User Interviews and Air Table.
Extensive Experience in defining and executing UX Metrics assessments.
Competency with standard presentation programs PowerPoint & Keynote.
Knowledge with development lifecycle and Enterprise application ecosystem

Role: User Researcher,

Industry Type: IT Services & Consulting,

Department: UX, Design & Architecture,

Employment Type: Full Time, Permanent

Role Category: UI / UX

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with â€˜â€˜ are preferred keyskills

ux research usability testing user research product management agile methodology

ux user interface designing prototype concept development user experience design recruitment qualitative portfolio quantitative design research user centered design

PHPData VisualizationLevel DesignAgile MethodologiesUsability Testing

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