ServiceNow is changing the way people work. With a strong orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

We are building a modern Data Platform for AI at ServiceNow. This platform will evolve to address various data needs from AI practitioners, both from teams inside of ServiceNow and from end customers of ServiceNow. We are in the early phase of defining and developing this platform and the vision is to grow into a comprehensive platform that addresses

• AI development Needs of Servicenow
• Production solutions - to build/tune AI solutions based on customer specific data.
• End customers - to enable customers to effectively build their own AI solutions.

This is a strategic initiative at ServiceNow and it will have a significant impact in accelerating AI solution development on the ServiceNow platform.

We are in the early stages of this journey and are looking for Technical leadership to drive various aspects of the Data Platform. Significant areas of responsibility are listed below. The expectation is to independently pursue these open-ended areas, investigate, propose, design and implement ideal solutions for ServiceNow.

1. Core Data Platform & Interfaces for data -
   1. Explore Open Table formats (delta-lake, Apache Iceberg, Apache Hudi) & execution engines (spark SQL / trino),
   2. Expose suitable Data models and APIs for Data.
2. Data Pipelines - Data Extraction improvements. Optimized data pipelines. Orchestration of pipelines.
3. Governance/Security/Auditing - Establish data governance and security policies as per requirements. End to end security, governance, access control, audit etc.
4. Drive large features all the way from design to implementation under guidance from senior team members.
5. Due diligence with respect to functional and test coverage is a given.
6. Data Catalog/Data Discovery & Lineage

To be successful in this role you have:

• Significant exposure to Data engineering.
• BS/MS degrees in Computer Science or Computer Engineering
• Strong experience in Data Engineering & Big Data technologies. Building robust and resilient data pipelines, Data modeling (Dimensional etc.) for Analytic workloads.
• Ability to learn and work with multiple technologies in a fast paced environment, to effectively build large scale end-end Analytics solutions.
• Expertise in SQL, PLSQL, Java, Python, Performance tuning to build effective large scale systems is a must. Versatility in using various programming languages, tools and frameworks with effective judgement and focus on the eventual end-end solution is required.
• Good understanding of Cloud architecture, security, networking, monitoring and deployments
• Hands on experience on any one cloud - AWS, Azure, Google or Oracle is desired. Experience building scalable, highly available and secure distributed multi-tiered systems experience with relational databases
• Good knowledge in Rest API development and usage is desirable.
• Strong communication and interpersonal skills
• Knowledge/experience with data-science techniques is desirable.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Key Skills