About Hexagon

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies

We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications

Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous ensuring a scalable, sustainable future

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5

4bn EUR

Learn more at?hexagon

com?and follow us?@HexagonAB

Hexagons R&D Centre in India

Hexagons R&D Centre in India is the single largest R&D centre for the company globally

More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions

Hexagons R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial

It also hosts dedicated service teams for the global implementation of Hexagons products

Education / Qualifications

Bachelor's degree in an engineering discipline (Mechanical/ Civil/Computer Science)

2+ years experience in project management , working with planning , scheduling management and cost control tools preferred

Experience in a customer support role is a plus

Experience with cloud systems administration a plus

Experience with Oracle or SQL Server databases

Experience with Java application servers (WebSphere, WebLogic, JBoss and/or Tomcat)

Hands on systems-level experience with Windows Server and Unix/Linux

Proficient software technical support troubleshooting skills

Excellent oral and communications skills

Skilled with MS Windows based environment and MS Office products

Working knowledge of remote connectivity and control tools

Ability to work under pressure

Ability to work overtime as needed to meet deadlines and resolve critical customer issues

Responsibilities

Independently troubleshoot, test and coordinate resolving reported software and/or data issues while consistently providing status to internal and external customers on a timely basis with limited supervision

Consistently log, update and maintain assigned issue statuses in web-based incident tracking tool

Verifies and documents system defects

Create, maintain and store internal documentation related to support process and procedures

Continuously expand knowledge on products and solutions offered by Hexagon PPM and stay current on new developments within the related industry

Be a liaison for internal and external customers to other internal departments, e g

Development, Application Performance Architecture, Quality Assurance etc,

Provide training/presentations on applications both internally and externally

Identify trends and recommend operational solutions to provide better customer support

Contribute to and/or lead individual and team projects as proposed by department leadership

Other duties as required

R&D India MAKES THINGS INTELLIGENT

MAKE The ingenuity of creating new solutions, processes, opportunities, by using Hexagon`s Reality Technology

THINGS Hexagon`s sensors, software, and autonomous tech, stitched together by high-value engineering, and applied to various aspects of human endeavour

INTELLIGENT To sense, understand, decide or act, either completely or partially, either through human control or autonomously

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business

Everyone is welcome?as an inclusive workplace, we do not discriminate

In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all

Respect is the cornerstone of how we operate, so speak up and be yourself

You are valued here

Key Skills