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What We'll Bring

This is a leadership role within the Technology Services group that has responsibility to oversee between 4-10 engineers and contractors performance and effectiveness

Incumbent must be able to work independently, take full ownership and change culture

Manage and direct engineers in a multi-site organization

Must be able to manage several projects within a timely manner, while supporting inflight projects and any new issues in the environment

Manager must be a hands-on technical individual that will also manage associates and is responsible for hiring, termination, and performance management

Responsible for a team assigned to a specific initiative, application, operation, or portion of a project

Exercises judgment within generally defined practices and policies in selecting methods and tools for obtaining solutions

May have limited budget responsibility and directs the activities of others

Typically has 10 to 15 yearsexperience in IT or equivalent

What You'll Bring

Lead and support a team of 4-10 Employees/Contractors

Manage the performance of associates including but not limited to service level adherence, quality assurance, incident quality and point of call resolution

Motivating, coaching, and developing associates to achieve optimal performance results

Performance Management

Responsible for approving timekeeping, and ensuring all administrative functions are completed by due dates

Address Human Resource Issues

Service Level Management

Outage Management

Manager Escalations

Impact You'll Make

Required Skills:

BS or MS in Computer Science preferred, equivalent work experience will be considered

Proficiency with scripting languages (Python, Ansible, Power Automate)

At least 8 years of hands-on experience in designing and implementing process management solutions using automation systems like Mulesoft

Atlassian ecosystem administration and implementation experience (10+ years)

10+ years of experience in systems integrations around Atlassian, including Jira Software, Confluence, Jira Service Management, Bitbucket etc, Full SDLC experience leveraging Agile, TDD and BDD for building and rolling out highly transactional and highly available platforms hosted on premise and on the cloud

10+ years of demonstrated knowledge in cloud computing, enterprise and open source technologies

10+ yearsexperience in an operations or application development environment implementing systems integrations using API based technologies and/or automating technologies like Power Automate, Python, etc,

Software Configuration Management (SCM) experience with Ansible that includes the development of environment agnostic playbooks from development through production within a Continuous Delivery model

Automation through coding ( Python, JavaScript or any other scripting languages)

5+ years of experience in change control and Incident management

(Jira Service Management is a plus) Desired Skills:

Must be flexible and adapt quickly to change

Strong technical acumen

Proven ability to coach and motivate others

Ability to work in fast paced environment

Ability to assess and prioritize work

Work in a Team environment

Identify and implement process improvement

Proficiency in RPA technology (Workfusion expertise preferred)

At least 5 years of experience in implementing solution based upon process management technologies (e g

AA, Win Automate, UIPath, Blue Prism)

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week

TransUnion Job Title

Sr Manager, Information Systems Engineering

Key Skills