Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year

Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid

Make an impact with a purpose-driven industry leader

Join us today and experience Life at Visa

job description



We are looking for a client-focused Senior Manager to lead the Global Client Services technology team in Bangalore, India

In the role, you will play a crucial role and be responsible for driving and supporting the Client Services transformation initiatives

The role will require collaborating with teams across various locations, ensuring the alignment of technology and business objective and key results (OKRs), and delivering technology-enabled solutions

This role will be responsible for delivering modern, large-scale, complex services and products for the Global Client Services business

The role will provide hands-on leadership, fostering a culture of cross-functional collaboration and engineering excellence

You will focus on defining, executing, and quickly delivering functional and non-functional features at scale

The position will be based in Bangalore, India

This role will report to the Director of Technology Global Client Services

Key Responsibilities -

Partner and large initiatives to architect, enhance, and build scalable CRM platform and products, in an agile development environment

Hire, retain and grow high-performing and diverse global engineering teams

Develop a culture of high levels of accountability and ownership with the team

Present technical solutions, capabilities, considerations, and features in business terms

Effectively communicate status, issues, and risks in a precise and timely manner

Drive projects that require hands-on Microsoft Dynamics CRM knowledge and experience

Drive solution and technical architecture discussions with product owners, engineers, and technical product managers to scale products to highly functional, secure, performant, and resilient platforms

Lead development teams on projects and be responsible for end-to-end execution of roadmap commitments

Excel in partnership with technical project managers, and product leaders on requirements workshops and grooming, and help define joint product/technology roadmap

Contribute to financial planning for new and existing initiatives working closely with vendors, sourcing, professional service providers

Collaborate across engineering teams and leaders such as Operations and Infrastructure (O&I), Cybersecurity and platform teams

Own measurable functional, strategic and operational goals and priorities

Manage multiple projects and initiatives with competing timelines and demands

Act decisively on continuous improvements to processes/tools for better developer efficiency and productivity

Able to work on multiple projects and initiatives with different/competing timelines and demands

Effectively communicate status, issues, and risks in a precise and timely manner

This is a hybrid position

Hybrid employees can alternate time between both remote and office

Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs

Qualifications

Basic Qualifications

10+ years of work experience with a bachelors Degree or at least 10 years of experience with an Advanced degree (e g

Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD

At least 8+ years of hands-on experience in solutioning and implementing CRM solutions (Sales or Service) with Microsoft Dynamics

Exposure and experience leading cross-functional technology initiatives facilitating collaboration across Product and Technology organizations

Excellent communication skills with the ability to present complex ideas clearly and concisely

Experience in setting and tracking technical goals, operational SLA/OLAs, and KPIs

Excellent leadership and team building skills

Experience in navigating complex organizations to identify and meet business and customer needs

Proficiency with Agile methodologies and software development lifecycle principles

Proven experience delivering large-scale, highly available production software

Strong technical experience in Microsoft Dynamics CRM Sales and Service Hubs, Azure DevOps, Portals, Power Apps etc,

Additional Information

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law

Key Skills