Requirement : Analyst

(Process: UK HR operations Voice process)

Work Experience : 18 -36 months

Summary

• Excellent communication skills are mandatory.
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience : Minimum 18 months + of experience in international customer service domain

Category : International Customer service

Required Document : Voter id or Passport is mandatory

Working Conditions

Afternoon shift (5 days working). Saturdays & Sundays are fixed off

Transport

One way transport will be provided.

Education Skills

Any graduate - BA, B.Com, B.Sc, Any technical, MA, M.Com, part time MBA, PGDM

Work Location : Airoli

*Mandatory to carry Hard Copy of Resume and Original Adhar or Pan card while coming for Interview in office*