Roles & Responsibilities:

Handle Inbound Calls: Respond to customer inquiries, troubleshoot issues, and provide information in a professional and friendly manner.

Problem Resolution: Effectively address and resolve customer concerns, escalating issues when

necessary to ensure a swift resolution.

Product Knowledge: Develop a deep understanding of our products and services to assist customers with queries and provide accurate information.

Quality Assurance: Ensure that all interactions meet or exceed quality standards and adhere to company policies and procedures.

Documentation: Maintain accurate and detailed records of customer interactions and transactions.

Continuous Improvement: Actively participate in training sessions and seek opportunities for self-improvement to enhance overall performance.

Team Collaboration: Collaborate with team members and other departments to share insights, and best practices, and contribute to a positive working environment.

Customer Satisfaction: Strive to achieve high levels of customer satisfaction through effective

communication and problem-solving skills.

Preferred Candidate Profile :

1. Previous experience in a customer support role, preferably in a voice-based environment.

2. Strong communication skills with the ability to articulate information clearly and concisely.

3. Excellent problem-solving skills and the ability to think on your feet.

4. Empathy and patience when dealing with customer concerns.

5. Familiarity with CRM systems and basic computer skills.

6. Flexibility to work in a dynamic and fast-paced environment.

7. Willingness to work in shifts, including weekends and holidays if required.

Perks and benefits:

• Attractive pay package on par with industry standards
• Individuals professional & personal growth via learning & development programs

Interested candidates can connect with Sagar Panjabi : 8425943992 or email to : sagar.panjabi@ketto.org