Greeting from AllDigi Tech!!!

Job Title: Customer Care Executive (Escalation calls and mails Handling)

job description

:

We are currently seeking a dynamic and experienced individual to join our clients" team as a Customer Care Executive. The ideal candidate will have a strong background in customer handling, with specific experience in managing escalations. Fluency in English and Kannada is essential for this role.

Key Responsibilities:

• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.
• Provide guidance and support to junior customer care representatives in resolving escalated cases.
• Collaborate with other departments to address recurring customer concerns and implement solutions.
• Maintain accurate records of customer interactions and escalations for future reference and analysis.

Requirements:

• Bachelor's degree or equivalent.
• Proficiency in English with fluency in Kannada.
• Minimum 2 years of experience in customer handling, with a focus on managing escalations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Immediate joiners preferred.
• Working Conditions:
• Salary: 18,000 to 21,000 per month
• Fixed shift: 9:30 AM to 6:00 PM (9 hrs)
• 6 days working days (Sunday fixed week-off)

Interested candidates please share your updated resume to the below mentioned HR

Akshaya HR - 8122910504