job description



Accountability for the implementation and improvements of respective functions processes and

standards in the country, including quality performance and issue resolution, driving an

ongoing improvement in overall performance

The Expert/SME works with the BAU leader(s) supporting budgetary / resource planning

and monitoring, performance management and cost leadership initiatives through

productivity initiatives

Responsibilities:

Accountability for Quality and Productivity improvement of the respective department in the

country

Drive an on-going focus and improvement in Right First Time delivery to contribute

to client satisfaction

This will include:

Responsibility for department quality performance monitoring, reporting and analysis

Work with other Ops

Function leads in the country to manage projects and deliver on

clients commitments

Participation in Quality improvement plans (inc

Quality Walk, Quality Focus Meetings,

Root Cause Analysis activities, Operational Excellent programs)

Work with Client Liaison management team to support the creation, monitoring and

execution of quality plans for strategic and hot spot clients

Work with operations team to identify focus areas country / type of errors

Work with the Quality lead and BI team on First time right and cycle time reporting

Up-skill on platform functionality and process improvement

Must be having Operations experience specifically supporting transition

Ensure appropriate communication and escalation of issues to relevant senior stakeholders

To lead the resolution of operational issues in collaboration with other pillars

Driving focus on

issue correction and prevention (through Quality Focus and Root Cause Analysis)

Manage close links with Enablement leads and Input Validation Managers ensuring our

country quality and delivery standards are met / exceeded, ensuring high levels of customer

satisfaction on product content

Support Enablement with SOP roll out

Additional Information

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach

With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worlds population

For more information, visit NIQ

com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce

We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products

We enthusiastically invite candidates who share that mission to join us

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: nielseniq

com / global / en / news-center / diversity-inclusion

Key Skills