PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

Achieving business numbers with the assigned line of channels (Basis location and market potential)

People Management (Off roll) – Hiring, Retention & Productivity

Sales Governance through compliance of systems and processes

Responsible for tracking, managing & controlling PDD requirement compliance

Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done

Understanding of CRM – Salesforce

com

Effectively engage with Credit, Operations, Risk & within 2W/3W teams

To ensure TAT is maintained for case processing

MAJOR CHALLENGES

(Challenges faced on an on-going basis in carrying out the job)

Training of self and their team below

Hiring right candidate

Smooth onboarding to help settle the employee well in BFL

Smooth onboarding of New Dealer/Partner with BFL

Retention of Off-roll staff

DECISIONS

(Key decisions taken by job holder at his/her end)

Hiring of Off roll staff

Approvals by coordinating with internal stake holders eg

Clearing cases

Lead allocation

Field activity planning and closure

INTERACTIONS

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work

Connect with various internal department i e,

product, credit, Ops, RCS & compliance to process the file

Connect with HR department for hiring & retention

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work

Engaging with customer

Mapping of market competition

DIMENSIONS

(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantifiable numerical amounts)

From 45 to 70 Cases MOM (depending upon location and market potential)

Other Dimensions

(Significant volume dimensions associated with the job)

??Total Team Size: 9

??Number of Direct Reports: 5 to 9

??Number of Indirect Reports: NA

??Number of Outsourced employees: 5 to 9

??Number of locations: 1 to 4

??Number of products: 1 i e,

Two wheeler Loan

Required Qualifications And Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

Qualifications – Graduate / Post Graduate

Good command in excel is essential

Work Experience – 1 to 3 years of relevant experience in managing team

Result oriented Go getter attitude is must

Should have collaborative work style to engage with peers & colleagues across the company

Excellent Team management & Interpersonal Skills

Excellent command over communication skills

Highly ambitious & self-motivated

Key Skills