Early on, Orange defined its role to address some of today’ssocialchallenges linked to our industry: promoting responsible mobile phone use, raising awareness of screen time, recycling mobile phones, and fighting against cyber bullying.
Good time management, organizational and communication skills.
Ability to work under pressure.
Ability to deal with multiple tasks.
Excellent leadership skills.
Good commercial awareness.
Presentation skills
Ability to build relationships with peer and management levels both with clients and the company management.
Proactive, self-motivated and determined attitude.
Problem solving skills.
Tenacity.
Flexibility in terms of working hours. Willingness to work in 24*7 shifts.
Proficient in English.
Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end.
Ability to deal with multiple tasks
Ability to carefully plan and co-ordinate work according to a demanding time schedule.
about you
5-6 years of experience in telecommunications industry
Science or engineering degree, CCNP (Routing and Switching completed). Experience in interacting with global carriers and customers. Proven ability in troubleshooting high speed LL circuits based on MPLS, BGP, DSL and ME.
Exposure in Voice, Cloud, SD-WAN and security preferred.
Good understanding of MSI service
proven ability in handling escalations and complex technical issues with excellent customer service skills
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
