Over the past 30 years, we’ve built relationships with market-leadingcompaniesaround the world. 30 of the top 30 global pharmacompanies. 9 of the top 10 European banks. 9 of the top 10 mediacompanies. 23 of the top 25 healthcare plans.
Walk-in interviews For freshers
Posted On: 17-04-24
Job description Role & responsibilities Resolve high volume of support requests from internal sales teams in a fast, precise, and professional manner; mostly through Email and chat, Develop mastery of the product, and use this to resolve support requests and escalate if necessary Identifying the most efficient solution and escalating bugs & technical issues Identify process gaps and proactively suggest improvements Preferred candidate profile C1 Versant Score or higher [Strong in verbal and written English communication] Completed regular Bachelor's degree with strong academic record An ability to work organizational deadlines and KPIs Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions Proven ability to balance multiple priorities and strong attention to detail Ability to build and maintain effective customer relationships Ability to interface with different internal and external teams to get things done Proven ability to make decisions based on the best interests of customers, as well as the technical Must be able to work in 24/7 business hours Role: Non Voice - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice
Cognizant Technology Solutions Training room 1, First floor, Building no 3, IT & ITES, village, Central Park II, Sector 48, Gurugram, Haryana 122001
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