What you ll do:

Delivers excellent customer experience by

• Understanding customer raised issues and take appropriate actions to resolve the same - Cloud /SaaS
• Reviewing the product source code or design document as necessary
• Owning and resolving all cases for global customers, adhering to defined SLA s.
• Documenting learnings and create knowledge articles for repeated cases.
• Replicating and maintaining customer environments.
• Maintaining knowledge of customer solutions and customization.
• Demonstrating sense of urgency and swiftness with all customer interactions
• Acting as Techno-functional POC for all cases and ensure timely triage and assignment.
• Utilizing instant messenger and other tools to collaborate globally.
• Working in rotational 3 shifts and being flexible with the timings
• Meeting organization and team level goals
• Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure.
• Identifying areas of improvement and scope of automation on routine tasks or activities
• Helping in meeting team level goals and be a team player

What we are looking for:

• Bachelor s degree (STEM preferred) and minimum 2 to 3 years.
• Experience in working as a team.
• Good Communication and Strong Analytical Skills
• Experience in working with SQL/Oracle DB complex queries.
• Fair understanding on Supply Chain domain
• Experience in Support Engineering roles
• Possess Strong Techno-Functional Expertise
• Tech Savvy able to adapt to any technology faster.
• Individual who can provide technical and solution support during Critical/Major issues.
• Experience with varied tools such as AppD & Splunk, Service Now
• Flexible to work in shifts timings.
  • Shift 1 - 6 am to 3 pm.
  • Shift 2 - 2 pm to 11 pm.
  • Shift 3 - 10 pm to 7 am.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like oursFind out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonders inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.