Greetings from Infosys BPM Ltd.,

We are hiring Customer Support for International Voice process at Bengaluru location, if interested, please walk-in on 13th November 2024 at Bengaluru.

Work Location for this job role is in Bengaluru

Interview Time: 10 AM to 1 PM

Interview Date: 13th November 2024

Interview Venue: Infosys BPM Limited.

#785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078

Landmark: Sindhoora Convention Center

Documents to carry: One govt ID proof, updated CV with candidate ID mentioned on resume.

Please find the below job description

for your reference:

Job Role: Senior Process executive

Work Location: Bengaluru (work from office)

Education Qualification: Any Full-time graduation / Post graduation

Shifts: 24*7 rotational shifts

Experience required: Minimum 1 year of experience in an international voice process.

Profile Summary:

The Customer Service advisor serves as a primary point of contact external and internal customers, end-users, and partners and distributors. The Customer Service Advisor handles all inbound and outbound requests from customers and provides assistance in addressing these requests.

Roles and Responsibilities:

• Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators.
• Shifts are on rotational basis mainly during American business hours
• Needs to handle all interactions using excellent problem-solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.
• Work on keeping minimal to Zero backlogs and provide superior customer experience and first day resolution
• Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
• Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
• Contributes to knowledge management system in the form of updating or creating policies and procedures

Competency and Behaviors:

• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills
• Strong verbal and written communication skills as well as excellent listening skills
• Flexible and adaptable to the ever-changing environment. Ability to work in US zone is essential
• Problem solving techniques and achievement orientation
• Work effectively in a team environment and collaborate cross-functionally
• Ability to analyze information and evaluate results to resolve problems
• The ability to perform preliminary technical troubleshooting and communicate general technical details and instructions.
• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasks

JOB SUMMARY:

Role: Customer support

Experience: (1 years-4 Years)

Education: Any Graduate

Shifts: WFO (24*7/Rotational week off).

Other Benefits: Health Insurance, Cab facility

Regards,

Infosys BPM Talent Acquisition Team