Profile Summary:

The Customer Service advisor serves as a primary point of contact external and internal customers, end-users, and partners and distributors. The Customer Service Advisor handles all inbound and outbound requests from customers and provides assistance in addressing these requests.

Roles and Responsibilities:

• Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators.
• Shifts are on rotational basis mainly during American business hours
• Needs to handle all interactions using excellent problem-solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.
• Work on keeping minimal to Zero backlogs and provide superior customer experience and first day resolution
• Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
• Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
• Contributes to knowledge management system in the form of updating or creating policies and procedures

Competency and Behaviors:

• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills
• Strong verbal and written communication skills as well as excellent listening skills
• Flexible and adaptable to the ever-changing environment. Ability to work in US zone is essential
• Problem solving techniques and achievement orientation
• Work effectively in a team environment and collaborate cross-functionally
• Ability to analyze information and evaluate results to resolve problems
• The ability to perform preliminary technical troubleshooting and communicate general technical details and instructions.
• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasks

JOB SUMMARY:

Role: Customer support

Experience: (1 years-4 Years)

Education: Any Graduate

Shifts: WFO (24*7/Rotational week off).

CTC: 2.5 LPA - 3.75 LPA (Based on Current CTC and exp) + Incentives up to 5k per month + 1.5k - 2.3 k Shift Allowance

Other Benefits: Health Insurance, Cab facility

Mandatory to Create Candidate ID before Walk In:

1. Click on the link: career.infosys.com/joblist
2. On the Top of the Portal,
3. If you are a new user, click on Register Option:
1. Enter Required Details (First Name, Middle Name, Last Name, Email ID, Password and Confirm Password) and Click on Submit
2. Verification mail will be sent to registered email address, click on the hyperlink here which will redirect you to Career Portal and then Click on Click here to proceed button. Your account will be created.
4. If you are an existing user, click on Sign in Option:
1. Enter your Email ID and password and then sign in
5. Read Privacy and Data Protection details and click on Accept and Proceed button.
6. Fill / Cross Validate your Personal Information (First Name, Middle Name, Last Name, Email ID, Country Code, Contact No, Skills) and then click on Submit button
7. Search for Job ID.
8. Click on View and Apply button.
9. Go through the job description
   
   and enter on Click to Proceed button.
10. Attach Photo and Enter Basic Details to proceed further.
11. Then Submit your application.

Mandatory to Carry:

• Carry a printout of your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport)
• Carry ear/head phones to the hiring venue for in-person interviews