Maintain essential technology infrastructure both OnPrem and Cloud-based, including operating systems, security tools, applications, servers, software and hardware
Take responsibility for projects and solutions within the larger business initiatives
Handle business-critical technology tasks and systems that provide commercial advantage in the global marketplace
Enable faster and smarter business processes, and develop analytics for meaningful insights
Work with internal partners and external clients to communicate status, activities and achievements
Perform server administration tasks for OnPrem and Cloud-based systems (ex: user/group, security permissions, group policies); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
Monitor application health using existing management tools, and respond to application, database and infrastructure issues as they arise; help build, test, and maintain new systems/applications
Manage OnPrem and cloud-based internal infrastructure requirements, including servers, inter-account connectivity, firewalls, security updates
Manage OnPrem and cloud-based system requirements, including performance and availability
Perform troubleshooting across application, database and servers to identify and resolve root cause of issues; provide technical support when needed
Perform routine and scheduled audits of all systems, including backups
QUALIFICATIONS
Multiple years of experience in an application or technical support role
Experience and interest in data analysis plus the ability to query databases using SQL (preferably with direct database support experience)
Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
Experience in project management, application design and integration, and OnPrem system support and cloud computing (specifically AWS)
Expertise in analyzing and resolving issues with large-scale distributed systems and enterprise applications
Ability to prioritize, manage, and deliver on multiple work streams simultaneously; highly motivated and able to work within aggressive schedules
Ability to analyze and evaluate problems, offer solutions and determine when more help is required or when escalation is necessary
Superior communication skills in order to interact directly with Nielsen s client users (interpersonal, verbal, presentation, written, email)Action-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment
Time management skills and attention to detail
Ability to work as part of a team and interact effectively with others
Positive attitude, team player, self-starter; takes initiative, ability to work independently
