AlliedDigitalServicesLLC (ADSL) is a subsidiary of AlliedDigitalServicesLimited, India- a publicly traded global leader in IT Consulting andServices, holding an impeccable record of service excellence, since 1984. Headquartered in Los Angeles, California, we are a Global Managed Service Provider and Systems Integrator, offering the ...
Walk in Drive - Customer Happiness - Hyderabad Office
Posted On: 01-04-24
Job description Designation : Junior / Consultant Customer Happiness Company Name : Godigit General Insurance Pvt.Ltd Process : Inbound Customer Care. Exp : 0 to 3 Years Working Hours : 9.5 hrs ( including 1 hr break ) Working Days : 6 days working rotational shift & 1 rotational off Office Location : GO DIGIT GENERAL INSURANCE LTD, 6-3-1219/J , 3RD FLOOR, PRESTIGE PHOENIX BUILDING ,SURVEY NO 199 , KUNDANBAGH, BEGUMPET, HYDERABAD 500016. Landmark : BESIDE BEGUMPET METRO STATION , Near COUNTRY CLUB Contact Person email address: sapan kumar - sapan.kumar@godigit.com Below is the job description of the role : Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Looking for candidates who have - Excellent Verbal and Written communication Skills. Preferable experience in Voice Process Willing to work in rotational shift Kindly note, it is 6 days working and NO cab facility. Interview Mode : Please Directly walkin to the Digit Office at 11 AM. Role: Customer Retention - Voice / Blended Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended
(ENGLISH, TELUGU AND HINDI: MANDATORY)
GO DIGIT GENERAL INSURANCE LTD, 6-3-1219/J , 3RD FLOOR, PRESTIGE PHOENIX BUILDING ,SURVEY NO 199 , KUNDANBAGH, BEGUMPET, HYDERABAD 500016.
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