In 2021, Dell divestedBoomi. It was the right move for both companies and their partners – but most importantly, it was the right move for customers. Boomi is now aprivately-heldcompany and provides an intelligent integration and automation platform to businesses worldwide.
As a Boomi Software Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you re able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues. Youre a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform. What you ll do:
Provide exceptional engagement for our customer s initial contact with the Global Customer Support team
Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
Acknowledge customer s concerns, empathizing and analyzing the information they ve provided, and asking questions that refine your initial analysis
Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
*Work hours: 11AM - 8PM ET ( 8:30 PM - 5:30 AM IST ) (Monday - Friday); on-call rotations; hours flexibility; remote
The experience you bring:
1-2 years customer facing experience
Ability to explain technical details to both technical and non-technical audiences
Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script
Basic knowledge of Windows and Linux OS
Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)
Able to show patience, empathy, and compassion
Passion for problem solving, continuous learning, and staying up to date on new technology and trends
Ability to work an on-call rotation
Bonus points if you have:
Boomi platform certifications and/or knowledge
Windows and Linux OS experience
Cloud-based software application experience, including installation, administration, and troubleshooting
Ability to analyze error logs for Java programs, Windows OS, Linux OS
Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
Advanced knowledge of performance tuning techniques and tools
Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
Understanding of database administration
Understanding of network fundamentals, including network trace analysis
API design and development experience
Thorough understanding of how data is transmitted securely across the network
NetSuite, Salesforce, Hadoop, Linux system administration
