Role & responsibilities

Networking (Master Ticket Owner)

Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.

Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.

Passionate: You must be passionate about building software from scratch or integrating changes and updates into existing software.

A logical thinker & problem solver requires structured thinking as well as the ability to think outside the box for the best answer.

Written and Verbal communication: Ability to explain something technical or complex to a layperson.

Can-Do Attitude: Thrive in a start-up mentality with a whatever it takes attitude.

Major duties & Responsibilities:

• International voice process.
• Remote Troubleshooting of surveillance devices.
• Identifying hardware and software solutions.
• Diagnosing and repairing faults.
• Installing and configuring hardware and software.
• Communicating with Customer POC/Tech contact to identify customer inflicted devices and perform self troubleshooting steps.
• Providing support in the form of procedural documentation.
• Testing and evaluating new technologies.

Candidate Requirement

• Good Communication skills ( Voice and Written)
• Experience 1-3 yrs in Remote Troubleshooting.
• Strong knowledge of Networking devices.

Detailed Skills:

Complex LAN/WAN environments

VPN technologies (L2TP, IPsec, OpenVPN, etc.)

Network security (Cisco, SonicWall, Cradlepoint, etc.)

Virtualization technologies (VMWare, Hyper-V, etc.)

Various operating systems (Linux, MacOS, Windows)

Audio/Video (Frame rate, Resolution. etc.)

Security protocols (HTTPS, TLS/SSL, AES, etc.)

Storage solutions (Synology, Qnap, etc.)

Network protocols (TCP/IP, DHCP, DNS, etc.)

Networking and configurations (Switching, routing, firewalls, etc.)

Scripting knowledge and syntax (PowerShell, Bash, etc.)

• Exposure to surveillance devices will be an added advantage
• Networking Certifications will be an added advantage

Preferred certifications include CompTIA Linux+, Network+, or Cisco CCNA for example

• Education - Technology should be the primary subject.(Graduates)

Work Hours: 9 hours shifts, 5 day week with rotational week-offs.

Probable work hours: 06:30 pm 03:30 AM

Mode: WORK FROM OFFICE (Monday Friday & 6.30 PM 3.30 AM)

Perks and benefits

Best in industry

Interested please reach out to shravankumar.nagapurla@pro-vigil.com