Infosys Limited is an Indian multinational technology company that offers businessconsulting, information technology, and outsourcing services. Founded in Pune, the company is headquartered in Bangalore. [6] On 24 August 2021, Infosys became the fourth Indian company to achieve a market capitalization of US$100 billion.
Walk-in For "Technical Support" on "02nd Feb'24" at Coimbatore
Coimbatore | 2nd February , 9.30 AM - 1.00 PMPosted On: 23-01-24
Job description Exclusive Walk-In for "Technical Support-L1 Support" on February 2nd, 2024, at Coimbatore Greetings from Infosys BPM Ltd., We are hiring for "Technical Support-L1 Support" skill. Please walk-in for an interview on 02nd February 24 at the Coimbatore location. Note: Please carry a copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the resume. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-172675 Interview Information Interview Date: 02nd February 2024 Interview time: 10 Am to 1:00 PM Interview Venue: Coimbatore Infosys BPM Limited, SVB Tech Park, Floors 1 to 5, Kalapatti-Kurumbapalayam Rd., Vasanth Nagar, Kalapatti, Coimbatore, Tamil Nadu 641048 Documents to carry: Please carry two sets of updated CVs (hard copies). Please carry a face mask. Carry any two photos of identity proof (PAN card, driving license, voter ID card, or passport). All original education documents need to be available for verification. Please find below the job description for your reference: L1 Support: Technical Support (L1) Min. Talents should have experience in VPN, BSOD, Bit Locker, MS Teams, Password Reset, Active Directory, Printer, Outlook/Webmail/Add-Ins/PST/DST, BIOS, Drivers & Installation, and Ping Command. Talents should be aware of the difference between service requests and incidents, SLAs, and metrics handled. Experience in voice and email support (US client). Strong customer service and handling skills. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Proficiency in the Microsoft Office Suite. Familiarity with the ServiceNow ticketing tool. Knowledge of common technical troubleshooting tools and techniques. Knowledge of the ITIL Framework is required. Summary: The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. Responsibilities: • Answer phone calls, emails, and chat messages from clients regarding technical issues. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is a traveled must for Security Clearance. Regards, Infosys BPM Recruitment team. Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support
Please use the below link to apply and register your application.
(10th, 12th, Graduation (Sem Wise Marksheet, CMM, Provisional, and Original Degree))
2 years of mandatory experience in technical support (international voice) (inbound calls or FCR, First Contact Resolution).
(Language/Grammar Proficiency).
This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance.
The ideal candidate will have strong technical skills and be able to communicate effectively with customers.
• Troubleshoot software and hardware problems.
• Escalate complex issues to the appropriate team members.
• Document all customer interactions in the ticketing system.
• Stay up-to-date on the latest technical developments.
• Provide excellent customer service.
Infosys BPM Limited, SVB Tech Park, Floors, 1 to 5, Kalapatti-Kurumbapalayam Rd, Vasanth Nagar, Kalapatti, Coimbatore, Tamil Nadu 641048