Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle international voice process calls with confidence and accuracy.
  
• Utilize excellent communication skills to effectively address complex issues and escalate when necessary.
  
• Maintain a high level of professionalism at all times during interactions with customers.
  
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, etc.
  

Desired Candidate Profile

• 0-4 years of experience in International BPO/Call Centre environment.
  
• Excellent verbal & written communication skills in English language (native speaker preferred).
  
• Ability to work on rotational shifts including night shifts.
  
• Strong problem-solving skills with attention to detail and analytical thinking.