Summary

• Customer service through calls.
• Ensure timely and accurate service delivery at defined productivity levels.
• Build client and domain knowledge to be able to deliver resolution in the first conversation.
• Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
• Maintain internal and client level delivery quality on calls, chats and email conversations.
• Adhere to customer service attendance and accountability policies.
• Execute issue / query resolution and ensure proper documentation and follow-up.
• Identify, share and support operational improvements.

Relevant Experience

• Excellent communication skills.
• Should be flexible to work in rotational shifts.
• Proficient in computer usage and basic knowledge of MS Office.
• Defined career roadmap that offers growth opportunities.
• Performance based incentive program.
• Investment in talent development and skills enhancement.
• Work life balance with any 5 day work week.
• Collaborative environment with best in class professionals.

Category

International customer service - Voice
Working Conditions

Flexibility to work in 24*5 shifts (5 days working)
Education Skills

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
• Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience

Work Location

Gurgaon