We are looking for Supervise and support the team: Oversee the daily activities of the sales representatives, ensuring they meet their targets and follow the sales script effectively, Motivate and coach: Provide regular feedback, coaching, and motivation to improve individual and team performance. raining and development: Identify skill gaps and arrange training sessions to enhance product knowledge and sales techniques.

Preferred candidate profile Team Leader in an inbound customer service process plays a pivotal role in ensuring the efficient operation of the customer service team and the delivery of exceptional customer experiences. Key responsibilities include Role & responsibilities,

01.Team Management,

Supervision and Guidance: Oversee daily operations, manage team schedules, assign tasks, and ensure adequate coverage during business hours. Performance Monitoring: Track and evaluate team members' performance using metrics such as response times, resolution rates, and customer satisfaction scores. Training and Development: Conduct training sessions for new hires, provide ongoing training for existing staff, and keep the team informed about new products, services, and company policies.

02.Customer Interaction

Escalation Handling: Address escalated customer calls and resolve complex issues promptly to ensure customer satisfaction. Quality Assurance: Monitor interactions to ensure adherence to company policies and high-quality customer service standards.

03.Collaboration and Communication

Interdepartmental Collaboration: Work closely with other departments, such as sales, marketing, and product development, to integrate customer feedback into business strategies.

Conflict Resolution: Mediate conflicts within the team and between customers and representatives to maintain a professional environment.

04. Administrative Duties

Resource Management: Manage resources such as software, tools, and other materials necessary for delivering excellent customer service. Reporting: Track and report on key performance metrics to senior management. By effectively executing these responsibilities, a Team Leader ensures that the customer service team operates efficiently, meets performance targets, and maintains high levels of customer satisfaction.

Also looking for Sales:-

#Team Leader - (20 Openings)

#Quality Analyst - (10 Openings)

#Process trainer - (10 Openings)

Required - Good Communication Skills is required in English

#Location: Noida sector 63

#Salary: Salary max Up to 30k CTC (Depends upon last CTC)

#Working days: 06 Days working with Rotational Shift

#Immediate Joiners (Work from Office only).

#DM only if find yourself eligible and comfortable with mentioned details. (7678520825).