HCL Tech _ Mega Walk in Drive at 29th Mar 25 _ OTC (Billing / Order Management/ Collections / Cash Apps

Interview Location : HCL TECH Tower 5 Elcot Sez Sholinganallur

Interview Timings: 10 Am to 1 Pm

Experience: 1 to 6 Years

Shift : US Shift

HR Spoc : Harish K

KEY DELIVERABLES

Deliver low effort experience

• Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customers journey and promote flawless delivery of a timely and accurate customer experience
• Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner
• Facilitate timely resolution of any unapplied and/or misapplied cash
• Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy

Anticipate stakeholder needs

• Support business line in resolving operational, commercial or contractual issues, as applicable
• Develop clear understanding of risks associated with misapplied cash for customers.

Enhance employee experience and skills

• Steward performance of the Customer Services team according to defined Customer Experience metrics
• Recognize and actively work to leverage the intersection of various work groups and their objectives

Create a learning organization

• Escalate potential improvement items and resolution points to Manager / Supervisor

Realign resources

• Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction