Job Title: Customer Service Representative
Location: 4th-floor SANALI SPAZIO Raidurgam Hitech-City, Madhapur, Hyderabad, Telangana 500081
Department: Customer Service
Reports To: Customer Service Manager
Position Overview:
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will have exceptional communication skills, with a strong command of polished and fluent English. As a Customer Service Representative, you will be the first point of contact for our customers and play a crucial role in providing timely and accurate solutions to inquiries, complaints, and service requests. Your ability to communicate effectively and professionally will be key in ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction: Act as the first point of contact for customers, responding to inquiries and resolving issues promptly through phone, email, or chat.
• Effective Communication: Communicate clearly and professionally with customers, demonstrating a polished and fluent command of the English language. Ensure that all communication is positive, empathetic, and solutions-focused.
• Issue Resolution: Accurately address customer concerns, complaints, or requests, ensuring that each case is handled efficiently and to the satisfaction of the customer.
• Product & Service Knowledge: Maintain an in-depth understanding of company products and services to provide effective assistance and guidance to customers.
• Documentation: Record and update customer information, inquiries, and interactions in the customer service management system. Ensure all information is accurate and up to date.
• Collaboration: Work closely with other departments (e.g., technical support, sales, or operations) to address customer needs and provide solutions.
• Feedback & Improvement: Gather customer feedback to identify areas for service improvement. Share insights and recommendations with the team to enhance customer experience.
• Adherence to Standards: Follow established procedures, quality standards, and guidelines while delivering exceptional customer service in a professional and efficient manner.

Required Qualifications:

• Education: Under Graduates/Any Graduate.
• Experience: Previous experience in a customer service or support role is preferred but not required. Freshers with strong communication skills are also encouraged to apply.
• Exceptional Communication Skills: Must possess excellent written and verbal communication skills, with the ability to interact confidently and professionally with customers in English.
• Attention to Detail: Strong attention to detail, ensuring accurate information is provided to customers and recorded in the system.
• Problem-Solving Abilities: Ability to think critically and resolve issues in a timely and efficient manner.
• Multitasking: Ability to manage multiple customer inquiries simultaneously and maintain a high level of service quality.
• Technical Proficiency: Comfortable using customer service software, chat tools, and standard office software (MS Office, Google Suite).
• Positive Attitude: A friendly, empathetic, and customer-focused approach with a passion for helping others.

Preferred Skills:

• Experience working in an international voice-based customer service role.
• Fluency in other languages is an added advantage.

Key Competencies:

• Customer-Centric Mindset: Strong focus on providing exceptional service and ensuring customer satisfaction.
• Adaptability: Ability to adapt to changing customer needs and business requirements.
• Team Player: Works well in a team environment and contributes to a positive work culture.
• Patience & Empathy: Ability to empathize with customers, especially in difficult or challenging situations.

Shift Timings & Benefits:

• Shift Timings:
• 5:30 PM to 2:30 AM IST or 9:30 PM to 5:30 AM IST
• Rotational Week Offs: 2 weekly rotational offs (sat & sun or Mon & Tue)
• Transportation:
• 2-way transportation provided for all shifts, ensuring a hassle-free commute for all employees.
  
• Walk-In Interviews:
• Direct Walk-In Interviews for the Customer Service Representative position will be conducted from 3rd March to 7th March 2025.