Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support Voice Process for Pune. Please walk-in for the interview on 27th and 28th February 2025 in Kolkata.

Note: Please carry a copy of this email to the venue.

Interview details:

Interview Date: 27th and 28th February 2025

Interview Time: 10 AM to 1:00 PM IST

Interview Venue:

Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)

Please find below job description

for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - Voice)

• Job Location: Pune
• Qualification: Customer Support- Full time Graduates
• Experience: 0 - 4 Years

job description

: Process Executive (as per experience)

Location: Pune

Employment Type: Full-Time.

Key Responsibilities:

- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid

Preferred Qualifications:

Any Graduate - Additional certifications in customer service/upskilling

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd