MIS/RTM - Team Leader Looking For Immediate joiner

3i Infotech

Mumbai | 23 August - 26 August , 9.30 AM - 5.30 PM
Posted On: 23-08-24

job description

Job Summary: We are seeking a highly skilled and motivated MIS/RTM Team Leader to join our team.

The ideal candidate will have a minimum of 2 years of experience in Management Information Systems (MIS) and Real-Time Monitoring (RTM) within an inbound BPO environment.

This role requires expertise in reporting, real-time monitoring, billing, and invoicing.

As an MIS/RTM Team Leader, you will oversee a team responsible for ensuring accurate and timely reporting, monitoring operational performance, and managing billing and invoicing processes.

Key Responsibilities: Team Management: Lead and manage the MIS/RTM team, providing guidance, support, and training to team members.

Foster a collaborative and high-performance work environment.

Reporting: Develop and maintain comprehensive reporting systems to track key performance indicators (KPIs) and operational metrics.

Generate regular and ad-hoc reports for internal and external stakeholders.

Real-Time Monitoring: Oversee real-time monitoring activities to ensure adherence to service level agreements (SLAs) and operational standards.

Implement corrective actions as needed to address performance issues.

Billing and Invoicing: Manage the billing and invoicing processes, ensuring accuracy and timeliness.

Coordinate with finance and accounts teams to resolve any discrepancies and ensure proper documentation.

Data Analysis: Analyze operational data to identify trends, insights, and areas for improvement.

Utilize data-driven approaches to enhance operational efficiency and effectiveness.

Process Improvement: Continuously evaluate and improve MIS/RTM processes and systems.

Implement best practices and innovative solutions to enhance reporting and monitoring capabilities.

Collaboration: Work closely with other departments, including Operations, Quality, and IT, to ensure seamless integration of MIS/RTM functions with overall business operations.

Compliance: Ensure compliance with company policies, procedures, and regulatory requirements related to reporting, monitoring, and billing.

Qualifications: Experience: Minimum of 2 years of experience in MIS or RTM roles within an inbound BPO environment.

Technical Skills: Proficiency in reporting tools and software (e.

g.

, Excel, SQL, BI tools).

Strong understanding of real-time monitoring systems and billing/invoicing procedures.

Analytical Skills: Excellent analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.

Leadership: Proven leadership abilities with experience in managing and developing a team.

Strong interpersonal and communication skills.

Attention to Detail: High attention to detail and accuracy in reporting and billing processes.

Education: Bachelors degree in Business Administration, Information Systems, or a related field.

Relevant certifications are a plus.

Preferred Skills: Experience with advanced reporting and analytics tools.

Knowledge of industry-specific billing and invoicing practices.

Interested candidates can walk-in with their resumes on the below mentioned address.

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Address: 3I Infotech BPS , International Infotech Park, Vashi Railway Station Complex Tower #5, 4th floor, Vashi, Navi Mumbai, Maharashtra 400703 Meet HR - ANKIT Role: MIS Executive , Industry Type: IT Services & Consulting , Department: Customer Success , Service & Operations , Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate Key Skills Skills highlighted with ‘ ‘ are preferred keyskills MIS RTM MIS Reporting