Dear Aspirants,

Urgent Hiring!!!

Desired Candidate Profile

1+ years of experience

Location: Perungudi

Mandatory skills: L2 support

. Exp : 1+yrs You can register by sharing your CV, Notice period and Expected CTC to 9363648148 Whatsapp for immediate response (May not be available for call).

Apply If you are ready to work from office Perungudi Chennai location . we are not considering candidates with less than 1 years of experience, Relocation candidates and notice period higher than 10 days.

Carry a CV mention recruiter name as Pavithra devi in the corner of the cv

Job Title: L2- Support Engineer

Organization Name: NEC Corporation of India Ltd.

Role Summary: We are looking for a L2- Support Engineer who will do the L2 support

Responsibilities:

• Conduct root cause analysis and provide fixes for escalated issues.
• Apply patches, updates, and ensure platform security.
• Resolve user service requests and execute approved changes.
• Update SOPs and train L1 engineers for better issue handling.
• Coordinate with L3 and vendors for advanced problem resolution.
• Support L1 and continuous KT to L1
• Update SoPs as per business needs
• Log analysis , root cause analysis and provide fix
• Security patch and update
• Resolution of user service request
• Execute change request
• Co-ordination with vendors, L3 and application owners for issues resolutions

Prerequisites:

• Qualification Graduate Degree in Engineering or Science from recognized University
• Ideal candidate should have a minimum of 1-3 years in L2 Support process
• Desirable qualities: Skillsets
• Microsoft tools like Word, Excel, PowerPoint et

Initial knowledge of production support process ( Nice to have )

• Understanding of TAT and related implications ( Nice to have )
• Should be able to handle daily task without any failures. (Nice to have )
• 1-3 years of experience
• Availability: Early Feb
• Support Hours: EST

Base Location: Chennai, but flexible to travel