Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats with a focus on resolving issues efficiently.
  
• Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions promptly.
  
• Utilize problem-solving skills to resolve complex customer complaints effectively.
  
• Maintain accurate records of all interactions with customers using CRM software.

Required

• Bachelor's degree with >1 year of experience in customer service.
• Should be ok to work in night shifts.