EXL is the trusted partner fordata-drivenindustries like insurance, banking, healthcare, retail, and logistics. We combine data, advanced analytics, digital technology, and industry expertise to transform businesses and enhance operations.
Senior Executive (Work Force Management/ RTA)
Posted On: 20-02-25
Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound arithmetic, analytical and problem solving ability. Excellent verbal, written and comprehension skills. Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. Mandatory minimum of 1-year RTA experience in a call center inbound voice process. Looking for immediate Joiners Interested Candidates can share their resumes on the mentioned email :- sakina.khandwala@exlservice.com
3-6 Lacs P.A.
21st February , 12.00 PM - 1.30 PM
Magarpatta, Pune, Tower 1, 1st floor, Pincode :- 411028
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