EXCLUSIVE WALK-IN DRIVE FOR "Semi Voice- Order Management S&F " at BANGALORE on 19 Feb 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM:: Walk-In Drive on 19Feb 2025 at BANGALORE.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume

Interview Information:

• Interview Date: 19 Feb 2025
• Interview Time: 09:30 Am till 12:30 Pm

Interview Venue - BANGALORE::

Bangalore JP Nagar Venue:

Infosys BPM Limited.,

#785, Ground Floor Axis Sai Jyoti,

15th Cross 100 Feet Road, Sarakki,

1st Phase.J P Nagar,Bengaluru,

Karnataka 560078

Landmark: Near Sindhoor Convention Centre

Note - No Candidate parking facility available at JP Nagar recruitment center location.

Documents to Carry:

• Please carry 2 set of updated CV(Hard Copy).
• Please carry Face Mask**.
• Mandatory to Carry Identity proof (PAN Card/Passport).

job description

::

• Job Location: Bangalore
• Qualification: Any Graduates (15 years Graduation)
• Shifts: Night Shift
• Experience: 1 to 2 Years
• Role: Senior Process Executive
• Note: Immediate joiners

Roles & Responsibilities:

Position Summary:

We are seeking a highly motivated and customer-focused Order Management Specialist to join our team. The ideal candidate will have hands-on experience in Order-to-Cash (O2C) processes, with a strong foundation in order management within a BPM environment. The role is critical in managing the full lifecycle of orders, from inception to fulfillment, ensuring high levels of quality, customer satisfaction, and zero escalations.

This position requires exceptional communication skills, both written and spoken, and a problem-solving mindset to handle complex customer queries and ensure smooth operations. You will also be accountable for quality scores, accurate order processing, and resolving issues proactively.

Key Responsibilities:

• Order Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.
• Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
• Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
• Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies.
• Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
• Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
• Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
• System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
• Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience.
• Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support.

Qualifications:

• Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus.
• Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.
• Technical Skills: Proficient in ERP/CRM tools and MS Office applications (Excel, Word, PowerPoint).
• Communication Skills: Excellent verbal and written communication skills are essential.
• Problem-Solving Abilities: Strong problem-solving skills to resolve customer and process issues swiftly.
• Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management.
• Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement.

Key Performance Indicators:

• Quality Scores: Maintain high-quality metrics and adherence to standards.
• Escalation Avoidance: Zero escalations resulting from work inaccuracies or delays.
• Customer Satisfaction: Ensure a high level of customer satisfaction through timely resolution of queries and proactive communication.

Regards,

Infosys BPM Recruitment team.