Role & responsibilities

1. Business Growth & Strategy

• Develop and execute international business expansion strategies.
• Identify new markets and opportunities for outsourcing services.
• Conduct market research to analyze industry trends, competition, and client needs.
• Create business plans and sales forecasts for international markets.

2. Sales & Client Acquisition

• Generate leads and convert potential international clients.
• Develop proposals and pitch BPO solutions to global clients.
• Negotiate contracts and close deals with overseas customers.
• Build strong client relationships to ensure long-term partnerships.

3. Market & Competitor Analysis

• Monitor competitor activities and industry shifts in different countries.
• Understand cultural, legal, and economic factors affecting outsourcing.
• Adapt sales and marketing approaches to different international markets.

4. Relationship Management & Partnerships

• Build and maintain strategic alliances with global stakeholders.
• Collaborate with industry leaders, government bodies, and trade associations.
• Develop partnerships with technology providers to enhance service offerings.

5. Operational Coordination

• Work with internal teams (operations, HR, finance) to ensure smooth service delivery.
• Align client expectations with operational capabilities.
• Assist in setting up offshore delivery centers if required.

6. Branding & Marketing

• Work with marketing teams to create international campaigns.
• Represent the company at global trade shows, conferences, and networking events.
• Promote BPO services through digital marketing, content, and social media.

7. Compliance & Risk Management

• Ensure adherence to international regulations, tax laws, and data protection policies.
• Mitigate risks related to currency fluctuations, trade restrictions, and political instability.
• Collaborate with legal teams to navigate international contracts.

8. Financial & Revenue Management

• Set revenue goals and ensure profitability in international markets.
• Manage budgets for business expansion and sales initiatives.
• Track financial performance and ensure ROI from international clients.

9. Leadership & Team Development

• Train and mentor business development executives.
• Build a high-performing international sales team.
• Encourage a culture of innovation and customer-centricity.

Preferred candidate profile

1. Educational Qualifications

• Bachelors/Masters degree in Business Administration, International Business, Marketing, or a related field.
• MBA or equivalent qualification (preferred).

2. Work Experience

• 5+ years of experience in business development, sales, or client acquisition within the BPO, ITES, or outsourcing industry.
• Proven track record of expanding business in international markets (North America, Europe, APAC, Middle East, etc.).
• Experience in client engagement, contract negotiation, and revenue growth strategies.
• Prior experience working with CXOs, decision-makers, and global clients.

3. Skills & Competencies

a) Business & Sales Skills

• Strong lead generation, deal-closing, and revenue generation abilities.
• Ability to identify and pursue new market opportunities in the outsourcing industry.
• Expertise in negotiating large B2B contracts and managing enterprise sales cycles.

b) Industry & Market Knowledge

• In-depth understanding of BPO services, including customer support, finance & accounting outsourcing, IT-enabled services, and back-office operations.
• Knowledge of outsourcing trends, digital transformation, and automation in the BPO sector.
• Familiarity with global trade regulations, data security laws (GDPR, CCPA), and compliance requirements.

c) Relationship Management & Networking

• Ability to build strategic alliances and partnerships with global stakeholders.
• Strong interpersonal and communication skills to engage clients across different cultures.
• Experience in client retention and account expansion strategies.

d) Leadership & Team Management

• Capability to lead international sales teams and drive performance.
• Ability to mentor and develop junior business development professionals.
• Experience in cross-functional collaboration with operations, finance, and marketing teams.

e) Analytical & Strategic Thinking

• Strong market research, financial analysis, and business planning skills.
• Data-driven decision-making to optimize business strategies.
• Ability to forecast revenue growth and align business goals with company objectives.

f) Digital & Technological Proficiency

• Familiarity with CRM software (Salesforce, HubSpot, Zoho, etc.).
• Experience in leveraging AI, automation, and analytics to enhance outsourcing solutions.
• Knowledge of digital marketing, SEO, and lead generation tools for international markets.

4. Personal Attributes

• Entrepreneurial mindset with a result-driven approach.
• Strong adaptability to work across multiple time zones and cultural environments.
• Excellent presentation skills for pitching to global clients.
• Ability to handle high-pressure sales targets and business expansion goals.

5. Preferred Industry Exposure

• BPO / ITES / KPO / Call Centers
• Outsourcing & Offshoring Services
• Technology Services & Digital Transformation
• Customer Support & Back-Office Operations