Infosys Limited is an Indian multinational technology company that offers businessconsulting, information technology, and outsourcing services. Founded in Pune, the company is headquartered in Bangalore. [6] On 24 August 2021, Infosys became the fourth Indian company to achieve a market capitalization of US$100 billion.
We are Hiring - Walkin For Customer Support - Voice - Kolkata
Posted On: 30-01-25
Greetings from Infosys BPM Ltd., We are hiring for Customer Support Voice Process for Pune. Please walk-in for the interview on 30th and 31st January 2025 in Kolkata. Note: Please carry a copy of this email to the venue. Interview details: Interview Date: 30th and 31st January 2025 Interview Time: 10 AM to 1:00 PM IST Interview Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Infosys BPM Ltd. is hiring for (Customer Support - Voice) job description Location: Pune Employment Type: Full-Time. Key Responsibilities: - Provide first-level resolution to the customers Must adhere and non-negotiables: Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Pointers to note: Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd
Please find below job description
for your reference:
: Process Executive (as per experience)
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Not Disclosed
30 January - 31st January , 10.00 AM - 1.00 PM
Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)
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