** WALKIN DRIVE for Graduate FRESHERS for IT Service desk on 28th-Jan-2025 / 10 am - 1 pm onwards **

Please carry a government id proof & updated CV.

Criteria :

• Must be an graduate fresher ( with all graduation marksheets)
• Should be comfortable to work in rotational shifts ( including night shifts )
• Excellent English communication skills and technical skills.
• Should be okay to work from office.

Responsibilities:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

3. Identify and escalate tickets requiring urgent attention and action

4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

5. Deal with and resolve helpdesk requests

Transport facility ( one way cabs will be provided )

Thanks.