WALK IN DRIVE 25 Jan-Senior Process Analyst-Gallagher

Venue - 3rd Floor,Delta 2, Gigaspace, Viman Nagar, Pune 411014

Timing - 10.30 Am - 1 Pm

Role & responsibilities

• Act as dedicated member from GCoE for Account Executives & Account Handlers
• Responsible for end to end support of the policy lifecycle services
• Participate in Renewal Strategic review meetings alongside Executives & Handlers
• Support a team of 4 to 6 Account Handlers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify activities that can be offshored to service center
• Maintain a positive relationship with branch staff to enhance overall customer experience

Preferred candidate profile

1. Excellent Written and Oral communication skills
2. Interpersonal skills
3. Stakeholder Management
4. Ownership and Accountability
5. Insurance domain knowledge
6. Logical thinking and decision making

Perks and benefits

Night Allowance